Introduction

In today’s fast-evolving business landscape, organisations must continuously evolve, leveraging internal capabilities to excel amongst competitors; Change Management is a critical factor for success in this evolution, requiring specialised expertise and agile delivery to meet complex business needs. Over the past 20 years, B2E Consulting has challenged the norms and redefined our business model, offering access to a proprietary network of over 20,000 top-tier consultants, and paving the way for exemplary transformation and Change Management expertise at a competitive rate.

In this article, we showcase three recent Change Management case studies where B2E Consulting provided end-to-end consultancy support:

• embarking on a global Change Management project for a financial software provider
• supporting a global energy provider’s business change initiative
• implementing a procurement system for a multinational pharmaceutical company.

Each case highlights how B2E’s lean approach and deep understanding enabled our clients to successfully navigate complex transformations, delivering results on time and within budget.

Case Study: Global Change Management for Financial Software Provider

Client Overview and Challenge

Our client, a leading financial software provider, was planning the launch of a new product in France, Germany, and Spain, underpinned by the deployment of a global “model office” technology; encompassing CRM, lead management, order processing, billing, and contact centre systems. With the first phase scheduled for France, followed by Germany and Spain, the challenge lay in managing the complexities of different languages, markets, and business practices.

To ensure successful adoption, the client required tailored Change Management strategies for each market in order to effectively manage stakeholder alignment and ensure employees embraced the new systems with minimal disruption.

Our Approach

B2E Consulting led the complex global technology roll-out; drawing on previous global deployment experience, we worked within the client’s existing change management framework, adapting it to the specific cultural and market needs of France, Germany, and Spain. Our approach emphasised stakeholder engagement, ensuring local teams were involved from the outset and that change initiatives were customised to address country-specific challenges.

Key responsibilities included:

• Stakeholder Management: We partnered with project managers and business leaders, ensuring that communication was clear and consistent across all levels. Taking ownership of key stakeholder meetings, we helped align leadership with change objectives.
• Tailored Change Management Plans: Blueprints from previous deployments were tailored to meet the unique needs of each country, with local translations and market-specific training provided to ensure clear understanding and smooth adoption.
• Change Monitoring and Sentiment Tracking: We implemented metrics to track change adoption, allowing us to identify and address resistance early on.

Outcomes

B2E Consulting’s people-focused Change Management strategy ensured a smooth roll-out in France, with plans well on track for Germany and Spain. By tailoring the Change Management approach to each market’s cultural and operational needs, we minimised resistance and improved adoption rates. Smooth communication and consistent engagement with stakeholders ensured that business leaders were fully aligned with the project’s objectives, leading to a successful deployment of the new technology across all three countries.

The client noted our critical role in managing and influencing global stakeholders, delivering the project on schedule while ensuring that employees embraced and understood the new systems. This holistic approach to managing change helped ensure the project’s success, positioning the client for long-term success in the new markets.

Case Study: Supporting Business Change at a Leading Energy Provider

Client Overview

Our client, a leading energy provider, is at the forefront of constructing the first new nuclear power station in the UK in over 20 years. This monumental project entails a complex portfolio of programmes, ranging from construction and engineering to advanced technology implementations. To ensure the success of these initiatives, the Business Change Centre of Excellence (CoE) was established, with a specific focus on managing the people-side of change essential for integrating new technologies in a high-stakes, dynamic project delivery environment.

The Challenge

As our client embarked on this historic project, it became clear that the success of the technological implementations would be dependent not just on technical excellence, but on effective business Change Management. The challenge was twofold: ensure seamless integration of technology across various facets of the project and manage the large-scale human and organisational changes needed to support these implementations.

The Business Change Centre of Excellence was tasked with guiding this process, supporting the entire lifecycle of the project, including:

• Identifying the scale and complexity of the required changes
• Defining the benefits of new technological implementations
• Engaging with key stakeholders at various levels
• Performing change impact assessments and delivering targeted change activities

Our Approach

B2E Consulting was appointed to provide critical support in driving best practices for Change Management. Our team of Business Change Leads worked closely with the CoE and the wider project community, focusing on:

• Assessing Change Impact: We identified and evaluated the scope of changes required for each technological implementation, helping the client understand the full extent of the impact on their operations.
• Structured Methodology: Applying a structured Change Management approach, we led activities that ensured smooth transitions, reducing risks associated with organisational change.
• Change Management Services: Our experts provided Change Management services as part of each technology programme and project, ensuring alignment with the project’s objectives and minimising disruption.
• Stakeholder Engagement and Coaching: Engaging with key stakeholders, we offered support and coaching to ensure effective buy-in and readiness across all levels of the organisation.
• Communications: We facilitated accurate and timely communications to ensure stakeholders were informed and aligned with the project’s goals, promoting transparency throughout the process.
• Training Support: Finally, our team supported training initiatives to equip staff with the knowledge and skills needed to adapt to the new systems and processes.

Outcomes

With B2E Consulting’s support, the Business Change Centre of Excellence played a pivotal role in ensuring the smooth implementation of key technological initiatives. By championing best practices in Change Management and fostering a collaborative approach with stakeholders, our client was able to mitigate the risks associated with large-scale change while maximising the benefits of their new systems.

Case Study: Global Procurement (P2P) System Implementation for a Leading Pharmaceutical Company

Client Overview and Challenge

Our client, one of the largest multinational pharmaceutical companies, needed to implement a new global procurement (P2P) system across 12 key countries to replace their existing system. Covering almost 90% of their purchasing spend, this initiative was aimed at standardising procurement processes, improving supplier engagement, and driving cost savings.

With over 15,000 suppliers and 30,000 employees to transition, the client faced several challenges, including managing a complex, multi-country implementation, aligning procurement activities across diverse regulatory environments, and driving compliance with company policies. The project required not only a smooth technical rollout but also an effective Change Management strategy to ensure user adoption and supplier readiness across multiple regions. Additionally, improving the overall user experience and ensuring that the new system would enforce procurement policies were critical success factors for the implementation.

Our Approach

B2E Consulting was brought in to provide comprehensive support across several key areas:

• Project Management: We led the planning, design, and implementation of harmonised procurement processes, delivering a robust governance structure that ensured alignment across countries. Our team supported overall reporting requirements, managed risks, and oversaw the system’s successful launch in all countries.
• Supplier Enablement: Collaborating with the client’s Procurement team, we developed and executed supplier enablement strategies to align suppliers with the new P2P platform. This included readiness assessments, support, and guidance for suppliers as they transitioned to the new system.
• Communications and Change Management: Our team leveraged various communication channels and innovative methods to drive awareness and engagement amongst employees. We tailored messages to different internal audiences to facilitate understanding of the new system’s benefits, supporting employees through the business change process to ensure a smooth transition.

Outcomes

With B2E Consulting’s guidance, the client successfully implemented the global P2P system across 12 countries, resulting in:

• Realisation of procurement strategies and significant savings on indirect spend
• Enhanced procurement content and improved process efficiency
• The successful migration of 15,000 suppliers and 30,000 employees to the new platform
• Improved user experience and usability across procurement operations
• Stronger enforcement of company policies and controls framework

This successful implementation has equipped the client with a streamlined, future-ready procurement system, driving both operational efficiencies and strategic procurement benefits across their global operations.

Conclusion

Through these examples, we demonstrate the value of B2E Consulting’s model—combining top-tier talent, agile processes, and cost-efficiency to help organisations manage change with confidence. To discover how we can further your transformation projects, take a look at our change capabilities or contact our client partner, Paul Hutchison.