What was the challenge?
Our client, the largest weekly payment retailer within the UK, sought to provide a rent-to-own proposition to their 200,00 credit-constrained customers across 240 stores. Their ambitious growth plans were dependent on the successful implementation of a new electronic point of sale system (EPOS).
Technical performance issues jeopardised the client’s continual business growth and consequentially, B2E were tasked with resolving all system defects, whilst simultaneously increasing the pace of change whilst reducing the cost of delivery. The client was without a CIO throughout the projects life cycle and therefore, direct engagement with the entire team of Executive stakeholders was required for the resolution of all complex decisions.