Has enough been done to ensure your business operations and product support is ready?
Do you know how your customers will react to the change you are implementing? Is your business prepared for a change in pace during the change? Do your business managers know how they will track and manage the work?
At B2E we acknowledge the increasing value in the ‘readiness’ function, acting as the key interface between the project team and all areas across the business, both from an operational and technical perspective. This ensures that you identify any risks, action items and experts needed, well in advance, to make sure your implementation goes smoothly.
What really sets us apart is our unrivalled community of over 20,000 consultants; this gives us immediate access to individuals or teams of consultants who have “done it before” and can hit the ground running.
Our past assignments include, but are not limited to:
- Digital Transformation
- Shared Services Implementation
- Broadband / WIFI / Network / Mobile
- Customer Contact Centre Transformation
- HR Portal Development
- B2C / B2B Product Launch
- Omni-channel Implementations
- BSS / OSS
- Business Workflow Process Design