B2E supported a UK financial services provider with change delivery, maintaining full traceability from initial requirements through to delivered features, and provided 3rd line support for the live system.
Background
A UK financial services provider required enhanced change delivery processes and support for their live systems to ensure smooth operations and effective feature implementation. The existing framework needed improvement to enhance collaboration and traceability throughout project lifecycles.
The Challenge
The client faced challenges with maintaining traceability from initial requirements to delivered features, which affected the overall efficiency of change delivery. Additionally, there was a need for robust 3rd line support for the live system, which was critical to maintaining service continuity.
Our Approach
B2E established a comprehensive framework for maintaining full traceability from initial requirements through to delivered features. The team worked closely with the Scrum team, including Business Analysts, Architects, Designers, Developers, and Test Analysts, to ensure effective end-to-end change delivery. B2E also provided 3rd line support for the live system, facilitating continuous operations.
Results
Processes improved as a result of the enhanced traceability from requirements to delivery, leading to more efficient change management. The provision of 3rd line support ensured that live systems operated smoothly, minimizing disruptions and enhancing user experience.
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