B2E supported a UK insurance provider in a Simplification Programme, delivering project management services to simplify products and wordings.
Background
A UK insurance provider faced challenges with product complexity and the need for clearer wordings, which hindered operational efficiency and customer understanding. The organisation's Commercial business required a strategic initiative to streamline offerings and enhance governance.
The Challenge
The client struggled with a high number of products and variants, resulting in confusion and inefficiencies. There was a need to simplify product offerings and standardize wordings to improve clarity and governance across the business.
Our Approach
B2E led a checkpoint review to assess the progress of the simplification efforts, engaging stakeholders to identify what needed to be true for effective product simplification. The team agreed on project plans detailing activities, resources, costs, and responsibilities. B2E also resolved identified risks, communicated project impacts, and managed project KPIs, ensuring alignment with the objectives of reducing complexity and enhancing governance.
Results
The project successfully identified key areas for product simplification and drafted strategic plans for reducing complexity. Stakeholders gained improved visibility into the project's progress, and the groundwork was laid for enhanced governance and control within the Commercial business.
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