Digital Procurement: How B2E led Transformation Projects

B2E Consulting has a wealth of expertise gained over many years of working with Blue Chip companies. Our consultants have experience across the full breadth of Digital IT spectrum, from strategy, organisational transformation, change management, program management, architecture, application design, development and implementation, shared service management, data analytics, risk and security.

The following case studies show how successful our B2E teams have been in aiding our clients using new technology to improve their businesses.

Digital, Sales, & Customer Experience Telecommunications

Our client initiated a technology focused programme across their Digital, Sales and Customer Experience areas to decrease Opex expenditure through new ways of working and automation and to increase sales revenue through improved prospect management. This was also to lay the technological foundations for improved customer engagement. The challenge was the coordination and delivery of multiple projects within the programme portfolio (>£10m) ranging from new prospect management system launches, digital optimisation initiatives, ‘condition of sale’ strategic solutions, customer portal optimisation and digital personalisation.

B2E Consulting enabled successful delivery by providing expertise in:

• Roadmap/digital strategy
• Programme and Project Management
• Business Analysis
• Agile Methodology Adoption
• Release Management and Service Readiness
• Technical Delivery Management

Enhanced Digital Programmes – Pharmaceutical

B2E Consulting was engaged by a leading FTSE 100 Pharmaceutical client to support improvements to their US Engagement and Omnichannel initiatives. The goal was to optimise business processes, implement solutions, and ensure successful project execution.

B2E’s Contribution

• Performed an in-depth analysis of the client’s existing digital infrastructure, processes, and capabilities to develop agile and innovative solutions that leveraged cutting-edge digital technologies, resulting in enhanced efficiency and customer experiences.
• Utilised data-driven insights to identify trends, predict customer behaviour, and optimise decision-making processes.
• Created a seamless omni-channel experience, bridging the gap between online and offline interactions to improve customer engagement.
• Ensured all digital initiatives complied with the strict regulations governing the pharmaceutical industry.
• Supported the successful adoption of digital solutions across the organisation.

This resulted in:

• Enhanced Efficiency: Streamlined digital processes resulted in significant cost savings and improved operational efficiency across the organisation.
• Personalised Customer Experience: AI-powered tools enabled personalised interactions, fostering stronger customer relationships and loyalty.
• Data-Driven Decision Making: Utilising data insights allowed the client to make more informed strategic decisions, optimise resource allocation, and identify new business opportunities.
• Omni-Channel Experience: The integration of digital platforms provided a consistent and seamless experience for customers across all channels, improving engagement and satisfaction.
• Regulatory Compliance: All digital initiatives were carefully designed and implemented to adhere to strict regulatory standards, ensuring data security and compliance.
• Organisational Agility: The successful adoption of digital solutions was supported by change management strategies, fostering a culture of innovation and adaptability within the organisation.

Digital Transformation: Business Separation – Insurance

Our client, one of UK’s leading Insurers, had an Investor acquire a 49% stake in their General Insurance Group (GIG), with a second stage transaction of a further 20.9% stake arranged in late 2019. A programme of work was launched to separate the two organisations, impacting all dimensions of the business model: People, Process, Technology, Data, Facilities.

B2E’s Contribution

• Detailed design of the target General Insurance infrastructure components following separation
• GIG Separation/Exit Programme, Infrastructure Design & Migration Support
• Collaborated with client’s Infrastructure Architect Team, GIG Separation Project Managers, and Technical SMEs to drive the design of the target state and migration approach across GIG Data Centre and Foundation Technology pillars
• Project & programme management of the Service Desk Manager System replacement project and Index (IT-outsourcing related) Programme across all workstreams – Sourcing, TOM, Comms, HR and Legal
• Service Transition Management for the Index Programme

B2E Consulting’s work continued until successful separation of our client’s GIG, underpinning a multihundred-million-pound business transaction. B2E’s contribution was well received, with all of our Consultants being offered extensions and several additional areas of scope being offered as opportunities for B2E Consulting.

B2E place strong emphasis on the transformation and people element of Digital IT as well as the technology, process, tools and information aspects.

Our deep understanding of delivering change using agile and structured methods means we can bring the best thinking and approaches to each situation. This end-to-end thinking, experience and delivery capability differentiates us from our competitors. Discover more how we can help your digital transformation projects here.