Digital Procurement: How B2E led Transformation Projects
B2E Consulting has a wealth of expertise gained over many years of working with Blue Chip companies. Our consultants have experience across the full breadth of Digital IT spectrum, from strategy, organisational transformation, change management, program management, architecture, application design, development and implementation, shared service management, data analytics, risk and security.
The following case studies show how successful our B2E teams have been in aiding our clients using new technology to improve their businesses.
Digital, Sales, & Customer Experience Telecommunications
Our client initiated a technology focused programme across their Digital, Sales and Customer Experience areas to decrease Opex expenditure through new ways of working and automation and to increase sales revenue through improved prospect management. This was also to lay the technological foundations for improved customer engagement. The challenge was the coordination and delivery of multiple projects within the programme portfolio (>£10m) ranging from new prospect management system launches, digital optimisation initiatives, ‘condition of sale’ strategic solutions, customer portal optimisation and digital personalisation.
B2E Consulting enabled successful delivery by providing expertise in:
Roadmap/digital strategy
Programme and Project Management
Business Analysis
Agile Methodology Adoption
Release Management and Service Readiness
Technical Delivery Management
Performed an in-depth analysis of the client's existing digital infrastructure, processes, and capabilities to develop agile and innovative solutions that leveraged cutting-edge digital technologies, resulting in enhanced efficiency and customer experiences.
Utilised data-driven insights to identify trends, predict customer behaviour, and optimise decision-making processes.
Created a seamless omni-channel experience, bridging the gap between online and offline interactions to improve customer engagement.
Ensured all digital initiatives complied with the strict regulations governing the pharmaceutical industry.
Supported the successful adoption of digital solutions across the organisation.
This resulted in:
Enhanced Efficiency: Streamlined digital processes resulted in significant cost savings and improved operational efficiency across the organisation.
Personalised Customer Experience: AI-powered tools enabled personalised interactions, fostering stronger customer relationships and loyalty.
Data-Driven Decision Making: Utilising data insights allowed the client to make more informed strategic decisions, optimise resource allocation, and identify new business opportunities.
Omni-Channel Experience: The integration of digital platforms provided a consistent and seamless experience for customers across all channels, improving engagement and satisfaction.
Regulatory Compliance: All digital initiatives were carefully designed and implemented to adhere to strict regulatory standards, ensuring data security and compliance.
Organisational Agility: The successful adoption of digital solutions was supported by change management strategies, fostering a culture of innovation and adaptability within the organisation.
Detailed design of the target General Insurance infrastructure components following separation
GIG Separation/Exit Programme, Infrastructure Design & Migration Support
Collaborated with client’s Infrastructure Architect Team, GIG Separation Project Managers, and Technical SMEs to drive the design of the target state and migration approach across GIG Data Centre and Foundation Technology pillars
Project & programme management of the Service Desk Manager System replacement project and Index (IT-outsourcing related) Programme across all workstreams - Sourcing, TOM, Comms, HR and Legal
Service Transition Management for the Index Programme
B2E Consulting’s work continued until successful separation of our client’s GIG, underpinning a multihundred-million-pound business transaction. B2E’s contribution was well received, with all of our Consultants being offered extensions and several additional areas of scope being offered as opportunities for B2E Consulting.
B2E place strong emphasis on the transformation and people element of Digital IT as well as the technology, process, tools and information aspects.
Our deep understanding of delivering change using agile and structured methods means we can bring the best thinking and approaches to each situation. This end-to-end thinking, experience and delivery capability differentiates us from our competitors. Discover more how we can help your digital transformation projects here.
Elie Azzi
Elie is a Marketing and Business Development professional with a track record in financial services, insurance, and consulting. He focuses on identifying growth opportunities, streamlining operations, and delivering commercially impactful solutions.
