Driving Change: B2E Consulting’s Expertise in Change Management

Driving Change: B2E Consulting’s Expertise in Change Management

embarking on a global Change Management project for a financial software provider

supporting a global energy provider’s business change initiative

implementing a procurement system for a multinational pharmaceutical company.

Each case highlights how B2E’s lean approach and deep understanding enabled our clients to successfully navigate complex transformations, delivering results on time and within budget.

Client Overview and Challenge

Our client, a leading financial software provider, was planning the launch of a new product in France, Germany, and Spain, underpinned by the deployment of a global "model office" technology; encompassing CRM, lead management, order processing, billing, and contact centre systems. With the first phase scheduled for France, followed by Germany and Spain, the challenge lay in managing the complexities of different languages, markets, and business practices.

To ensure successful adoption, the client required tailored Change Management strategies for each market in order to effectively manage stakeholder alignment and ensure employees embraced the new systems with minimal disruption.

Our Approach

B2E Consulting led the complex global technology roll-out; drawing on previous global deployment experience, we worked within the client’s existing change management framework, adapting it to the specific cultural and market needs of France, Germany, and Spain. Our approach emphasised stakeholder engagement, ensuring local teams were involved from the outset and that change initiatives were customised to address country-specific challenges.

Key responsibilities included:

Stakeholder Management: We partnered with project managers and business leaders, ensuring that communication was clear and consistent across all levels. Taking ownership of key stakeholder meetings, we helped align leadership with change objectives.

Tailored Change Management Plans: Blueprints from previous deployments were tailored to meet the unique needs of each country, with local translations and market-specific training provided to ensure clear understanding and smooth adoption.

Change Monitoring and Sentiment Tracking: We implemented metrics to track change adoption, allowing us to identify and address resistance early on.

Identifying the scale and complexity of the required changes

Defining the benefits of new technological implementations

Engaging with key stakeholders at various levels

Performing change impact assessments and delivering targeted change activities

Assessing Change Impact: We identified and evaluated the scope of changes required for each technological implementation, helping the client understand the full extent of the impact on their operations.

Structured Methodology: Applying a structured Change Management approach, we led activities that ensured smooth transitions, reducing risks associated with organisational change.

Change Management Services: Our experts provided Change Management services as part of each technology programme and project, ensuring alignment with the project’s objectives and minimising disruption.

Stakeholder Engagement and Coaching: Engaging with key stakeholders, we offered support and coaching to ensure effective buy-in and readiness across all levels of the organisation.

Communications: We facilitated accurate and timely communications to ensure stakeholders were informed and aligned with the project’s goals, promoting transparency throughout the process.

Training Support: Finally, our team supported training initiatives to equip staff with the knowledge and skills needed to adapt to the new systems and processes.

Project Management: We led the planning, design, and implementation of harmonised procurement processes, delivering a robust governance structure that ensured alignment across countries. Our team supported overall reporting requirements, managed risks, and oversaw the system’s successful launch in all countries.

Supplier Enablement: Collaborating with the client’s Procurement team, we developed and executed supplier enablement strategies to align suppliers with the new P2P platform. This included readiness assessments, support, and guidance for suppliers as they transitioned to the new system.

Communications and Change Management: Our team leveraged various communication channels and innovative methods to drive awareness and engagement amongst employees. We tailored messages to different internal audiences to facilitate understanding of the new system’s benefits, supporting employees through the business change process to ensure a smooth transition.

Realisation of procurement strategies and significant savings on indirect spend

Enhanced procurement content and improved process efficiency

The successful migration of 15,000 suppliers and 30,000 employees to the new platform

Improved user experience and usability across procurement operations

Stronger enforcement of company policies and controls framework

This successful implementation has equipped the client with a streamlined, future-ready procurement system, driving both operational efficiencies and strategic procurement benefits across their global operations.

Through these examples, we demonstrate the value of B2E Consulting’s model—combining top-tier talent, agile processes, and cost-efficiency to help organisations manage change with confidence. To discover how we can further your transformation projects, take a look at our change capabilities or contact our client partner, Paul Hutchison.