Typical Business Challenge
Clients’ needs vary. Some will know what they need to change, but they then need help in the more detailed development of plans and programmes. Others may require a root cause analysis to identify the reasons behind performance issues.
We start by using one of our decision support tools to facilitate agreement with our clients on project scope, focusing on arriving at clear and unambiguous statements. We agree with our clients how the work should be undertaken (for example, whether to set up a joint client/B2E analysis team); and the preferred approach to project governance. We agree a project initiation document and use that as a means of measuring project progress against set targets. This in turn provides a clear project audit trail.